Regus: An Update

Ok, I’d like to post an update regarding Regus.  Following on from my previous blog, my wife and I had a discussion with the manager of the Knightsbridge Road branch of Regus, in Piscataway, New Jersey. 

In fairness to Regus, we had no problem with the company before two extra charges showed up.  Their service was excellent, the office we rented was very clean and everything else was perfect.  The issue we had was just the two extra charges we were hit with when we thought we’d paid everything up.  One charge is basically for when they continue to receive phone calls and / or mail after you have vacated your office.  You get charged for three months of this service after you vacate.  As we didn’t use either of these services in the first place, we naturally had an issue with that.  Anyway, as I said we had a discussion with the branch manager, Melissa, and she promised to speak to her directors and sort something out.  She really went to bat for us, after we’d given her a pretty hard time.  We’ve had a lot of stress in our lives due to several issues, none of them related to Regus and I’m afraid she got the brunt of some of that.  Nevertheless, she handled herself in a very professional manner, and we found a few days later that the Business Continuation charge has been withdrawn altogether.  It’s nice to know a corporate company can be so reasonable.  So thank you Melissa, and thank you Regus for your handling of this situation.  We still have to pay a “restoration fee” which was only disclosed after we’d signed the contract, but it’s much less than the “continuation fee” we were originally going to be charged for.  You still have to beware of hidden extra charges but that’s probably true with any company you’re dealing with.  It’s nice to know though that Regus can be reasonable and are willing to work with you.    

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