Ok so I’m in the process of learning one of life’s lessons. Always do diligent research before jumping into anything. My wife and I did look into this company but we obviously didn’t dig deep enough. Now we’re looking harder and the dirt is starting to appear. So I’m writing this blog in an attempt to stop others making our mistake.
We have a small business and we’re trying to make it grow. We figured if we had our own office then we would be more focused when we were there. The idea being that if we had a specific place to work then we’d be more productive. So we went with Regus. They’re a nationwide chain. When you meet the staff, they’re very professional, very courteous. Of course they are. They want your money.
After we signed contracts we were told about the first hidden charge that wasn’t explicitly stated in the contract. There is a $154 restoration fee that you have to pay when you leave. This is so the office can be maintained. This is ON TOP OF a $75 office start-up fee so the office can be provided in good condition. So in effect you’re paying for the samer thing TWICE! They don’t tell you that before you sign on the dotted line. This is despite the fact the office is actually new and regardless of whether you put anything on the walls. There is also a $50 start-up fee, to get an access card, $30 a month kitchen fee.
Our contract is up at the end of the month. We paid each month in advance so we’re all paid up and we were not expecting any more invoices from Regus. In fact, we’re expecting our two month deposit to be returned. So imagine our shock this morning when we received an invoice for $950 for a three month “service continuity” fee. This is for after we’ve left. What a joke! Why should we be expected to pay a service continuity fee for a service we no longer require?
To be honest, the environment Regus provide is very pleasant and very clean. They could be a great company to deal with if they didn’t employ such bad business practices. They seem to be very greedy and very grasping, determined to screw every dollar they can out of you. Despite the quality of their product, I wouldn’t recommend Regus to my worst enemy. If you’re looking to rent office space, AVOID Regus. Go with someone who has better customer relations and who will treat you with more respect.