Regus: An Update

Ok, I’d like to post an update regarding Regus.  Following on from my previous blog, my wife and I had a discussion with the manager of the Knightsbridge Road branch of Regus, in Piscataway, New Jersey. 

In fairness to Regus, we had no problem with the company before two extra charges showed up.  Their service was excellent, the office we rented was very clean and everything else was perfect.  The issue we had was just the two extra charges we were hit with when we thought we’d paid everything up.  One charge is basically for when they continue to receive phone calls and / or mail after you have vacated your office.  You get charged for three months of this service after you vacate.  As we didn’t use either of these services in the first place, we naturally had an issue with that.  Anyway, as I said we had a discussion with the branch manager, Melissa, and she promised to speak to her directors and sort something out.  She really went to bat for us, after we’d given her a pretty hard time.  We’ve had a lot of stress in our lives due to several issues, none of them related to Regus and I’m afraid she got the brunt of some of that.  Nevertheless, she handled herself in a very professional manner, and we found a few days later that the Business Continuation charge has been withdrawn altogether.  It’s nice to know a corporate company can be so reasonable.  So thank you Melissa, and thank you Regus for your handling of this situation.  We still have to pay a “restoration fee” which was only disclosed after we’d signed the contract, but it’s much less than the “continuation fee” we were originally going to be charged for.  You still have to beware of hidden extra charges but that’s probably true with any company you’re dealing with.  It’s nice to know though that Regus can be reasonable and are willing to work with you.    

Beware Of Regus!

Ok so I’m in the process of learning one of life’s lessons.  Always do diligent research before jumping into anything.  My wife and I did look into this company but we obviously didn’t dig deep enough.  Now we’re looking harder and the dirt is starting to appear.  So I’m writing this blog in an attempt to stop others making our mistake.

We have a small business and we’re trying to make it grow.  We figured if we had our own office then we would be more focused when we were there.  The idea being that if we had a specific place to work then we’d be more productive.  So we went with Regus.  They’re a nationwide chain.  When you meet the staff, they’re very professional, very courteous.  Of course they are.  They want your money. 

After we signed contracts we were told about the first hidden charge that wasn’t explicitly stated in the contract.  There is a $154 restoration fee that you have to pay when you leave.  This is so the office can be maintained.  This is ON TOP OF a $75 office start-up fee so the office can be provided in good condition.  So in effect you’re paying for the samer thing TWICE!  They don’t tell you that before you sign on the dotted line.  This is despite the fact the office is actually new and regardless of whether you put anything on the walls.  There is also a $50 start-up fee, to get an access card, $30 a month kitchen fee.  

Our contract is up at the end of the month.  We paid each month in advance so we’re all paid up and we were not expecting any more invoices from Regus.  In fact, we’re expecting our two month deposit to be returned.  So imagine our shock this morning when we received an invoice for $950 for a three month “service continuity” fee.  This is for after we’ve left.  What a joke!  Why should we be expected to pay a service continuity fee for a service we no longer require? 

To be honest, the environment Regus provide is very pleasant and very clean.  They could be a great company to deal with if they didn’t employ such bad business practices.  They seem to be very greedy and very grasping, determined to screw every dollar they can out of you.  Despite the quality of their product, I wouldn’t recommend Regus to my worst enemy.  If you’re looking to rent office space, AVOID Regus.  Go with someone who has better customer relations and who will treat you with more respect.